Australian Community Managers

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2023 State of Community Management Survey open

The 7th annual State of Community Management survey is now open for responses - and we need your voice.

This national research, running since 2015, captures important data on:

  • salary bench marking for community professionals

  • education levels and backgrounds of community professionals

  • tenure and age of communities

  • how communities are being used by businesses and organisations

  • how community success is being measured

  • community budgets

  • platforms and technology

  • key challenges

-- and much more.

Download previous SOCM Reports

Here are some of the ways the SOCM data is used each year:

  • Community professionals use it to negotiate pay-rises and other benefits

  • Community professionals learn about the latest platforms to aid their work

  • Community professionals learn which metrics and measures are being used

  • Community professionals learn what attributes are associated with a profitable and productive community

  • Industry leaders use it to compare the local community space to our international counterparts

  • Employers use it to set salaries for their community hires

  • Managers and leaders use it to establish community budget lines

  • Policy-makers at the state and federal level use it to understand the work of community managers and the issues they face

  • Vendors and solution providers use it to design solutions for issues or challenges community professionals face

  • Researchers use it to analyse how online communities are established, leveraged and governed in Australia