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ACM In The Media
Select media featuring ACM and its members. If you’re covering online communities, we can help.
How community management and policing internet trolls became women's work
31 May 2018 | abc.net.au
The Australian Community Managers (ACM) career survey found 68 per cent of its 215 respondents were women, suggesting it is one of the few technology jobs men do not dominate.
Australian Community Managers forges partnership with MEAA
1 September, 2018 | Mumbrella
Australian Community Managers (ACM) has announced its partnership with the Media, Entertainment and Arts Alliance (MEAA) to create a membership offering for community managers for $5 a week.
Need some online support during the coronavirus? Read this before you start or join a group
17 March 2020 | www.abc.net.au
Online groups can also breed misinformation and discord if not carefully managed. When setting up an online group, it's important to be clear about its purpose.
Social discord: online communities are supposed to bring people together, so why do they often tear us apart?
31 May 2018 | abc.net.au
Online groups are places for communities to share information, support each other, do good deeds. But as their harangued moderators can attest, they often devolve into something more Lord of the Flies than Pollyanna.
The Voller case emphasises the power imbalance between publishers and platforms.
2 June 2020 | Mumbrella
This Court of Appeal upheld a Supreme Court decision that media outlets are liable for comments left on their Facebook posts. ACM Director Venessa Paech believes brands need to take more ownership of the engagement they fight so hard to buy.
After defamation ruling, it’s time Facebook provided better moderation tools
1 July 2019 | www.theconversastion.com
The NSW Supreme court ruled this week that Australian publishers are liable for defamatory comments. Now page and group owners need to get serious about social media management.
Revenge of the moderators: Facebook’s online workers are sick of being treated like bots
16 October 2019 | theconversation.com
Reports of Facebook moderators’ appalling working conditions have been making headlines worldwide. ACM Director Venessa Paech and ACM members Dr. Jennifer Beckett and Dr. Fiona Martin investigate for The Conversation.
COVID effect: Online community managers bearing the brunt of reliance on virtual support
14 December 2020 | CMO
With Australians turning to online communities for support during the pandemic, it has increased the pressure on community managers.
Don't Feed the Trolls: Capitalising on breaking news without worsening comment culture
26 July 2019 | www.bandt.com.au
ACM member Amber Robinson offers tips to help online publishers balancing social media algorithms and the effects of trolls.