For well over two decades, Lonely Planet’s Thorn Tree travel forums and Fairfax Media’s Essential Baby forums served as vital online spaces that fostered connections, shared wisdom, and provided much-needed support for users across Australia and beyond.

Civic media specialist Patrick Boehler explains how to create kind spaces in online communities. For the community manager, kindness is not a superficial add-on, but a deliberate strategy that nurtures healthier, more resilient online communities.

Community manager are micro-regulators, with growing responsibilities to understand and enforce regulations around hate speech, misinformation, defamation and more. Dr Fiona Martin and Mike Pappas shared their insights around regulatory literacy at the All Things in Moderation conference.

MIT researcher Anna Gibson shares initial findings around the idea of ‘entrepreneurial moderation’ - the translation of volunteer moderation into valuable career capital.

Crisis is on the rise and will inevtiably rear its head in communities of all kinds. Serena Snoad offers an expert guide in how to navigate and manage when members present in crisis.

Front line experts discuss the lessons learned from moderating online discussions around Australia’s Voice referendum in 2023 and beyond.

Leading neurodivergent community experts share what to consider when working with neurodiverse users.

Early-bird tix for All Things In Moderation 2024, running online May 16-17, are now on sale. Join hundreds of attendees from around the world and learn the latest in best practice moderation.

Results of the seventh annual SOCM Report reveal community management in Australia and New Zealand at a crossroads.

Ariel Bogle, Tech Reporter at the ABC shares her insights on the risks misinformation poses for online social spaces and how front line workers can combat its effects.

Download our latest research, exploring community management practice in the startup space around Australia and New Zealand.

Livewire moderator Lori Fahey sheds light on strategies for moderating safe communities with young participants.

The 2023 State of Community Management Survey is now open for responses. Get in and have your say!

Best-in-Class communities dominate in the US Community Roundtable’s latest report.

The impending Voice to Parliament referendum in Australia is already generating an increase in online risks and harms. These tips can help prepare front line staff and those who support them for what may come.

We spoke to the founder of the Everything in Moderation newsletter, Ben Whitelaw, about the trends he’s seeing in moderation globally and what he’s learned moderating in news.

How do we go about raising the status of moderation in the commercial and public spheres?

Practical strategies for moderators to tackle burnout and vicarious trauma.

How to integrate child safety awareness into governance and moderation practices.

Australia’s eSafety Commissioner has registered the new Social Media Services Code, under the Online Safety Act 2021.