ACM’s Venessa Paech, Michael Puhala, Chief Community Evangelist at Khoros, and Larah Kennedy, General Manager for Quiip, unpack the findings of the latest SOCM Report.

The 2024 State of Community Management Report reveals a profession in flux. As platforms shift, AI embeds itself in workflows, and trust in digital spaces becomes harder to maintain, community professionals are navigating increasingly complex terrain.

We break down the key risks of using of AI in online communities, and the steps community managers can take to minimise risk for themselves, their members and their organisations.

All Things in Moderation 2025 is calling for speakers and contributors. Share your experiences and help build a safer, richer internet for communities to thrive.

Dr. Tama Leaver, Professor of Internet Studies at Curtin University in Perth, WA, and Chief Investigator in the ARC Centre of Excellence for the Digital Child, explores the new Social Media Ban for under 16s, and the potential impacts for community managers and moderators.

A new Australian study has helped benchmark online communities that offer support across a range of different health conditions. The insights can help all of us build better, more resilient communities.

Out second CM Snapshot for startups sheds light on the nuances of community building and management in the startup landscape across Australia and New Zealand.

For well over two decades, Lonely Planet’s Thorn Tree travel forums and Fairfax Media’s Essential Baby forums served as vital online spaces that fostered connections, shared wisdom, and provided much-needed support for users across Australia and beyond.

Civic media specialist Patrick Boehler explains how to create kind spaces in online communities. For the community manager, kindness is not a superficial add-on, but a deliberate strategy that nurtures healthier, more resilient online communities.

Community manager are micro-regulators, with growing responsibilities to understand and enforce regulations around hate speech, misinformation, defamation and more. Dr Fiona Martin and Mike Pappas shared their insights around regulatory literacy at the All Things in Moderation conference.

MIT researcher Anna Gibson shares initial findings around the idea of ‘entrepreneurial moderation’ - the translation of volunteer moderation into valuable career capital.

Crisis is on the rise and will inevtiably rear its head in communities of all kinds. Serena Snoad offers an expert guide in how to navigate and manage when members present in crisis.

Front line experts discuss the lessons learned from moderating online discussions around Australia’s Voice referendum in 2023 and beyond.

Leading neurodivergent community experts share what to consider when working with neurodiverse users.

Early-bird tix for All Things In Moderation 2024, running online May 16-17, are now on sale. Join hundreds of attendees from around the world and learn the latest in best practice moderation.

Results of the seventh annual SOCM Report reveal community management in Australia and New Zealand at a crossroads.

Ariel Bogle, Tech Reporter at the ABC shares her insights on the risks misinformation poses for online social spaces and how front line workers can combat its effects.

Download our latest research, exploring community management practice in the startup space around Australia and New Zealand.

Livewire moderator Lori Fahey sheds light on strategies for moderating safe communities with young participants.

The 2023 State of Community Management Survey is now open for responses. Get in and have your say!