Growing & supporting
community practitioners
Education & Training
ACM offers tailored coaching, training and professional development programs for individuals, teams and organisations across Australia in online communities, online community management, community strategy, engagement, measurement, moderation and more. Contact us via team@australiancommunitymanagers.com.au and we’ll happily meet your needs.
Learn to understand, identify, minimise and manage misinformation as a moderator.
Moderating Misinformation
Cost: $250 (NFP & Group Rates avail)
Format: On Demand
Suitable: Professionals & Volunteers
Certification: Yes
In five guided modules, learn to understand, identify, minimise and manage misinformation while moderating online communities, groups or audiences.
The course, developed with expert input and guidance, covers What is misinformation?; Why people who work with online communities need to understand misinformation; How to identify misinformation; Risks of misinformation specific for your users and organisation, including legal implications; Strategies and techniques to minimise the appearance of misinformation; Strategies and techniques to manage misinformation when it appears, and; Resources for extra support, including libraries of tools and known bad actors.
Certify yourself to identify, minimise and manage defamation as a risk to your social media or online community.
Social Media Defamation Training
Cost: $250 (NFP & Group Rates avail)
Format: On Demand
Suitable: Professionals & Volunteers
Certification: Yes
This five module course is the first of its kind and offers certification in defamation specifically for those managing online communities. Protect yourself, your organisation and your community members against Australia’s strict defamation laws, while balancing freedom of speech.
Trusted by staff members from organisations including: Australian Broadcasting Corporation, reddit Australia, Australian Federal Government, Woolworths, Bunnings, WWF Australia, Australian Conservation Foundation and more.
Managing Social Media Communities: Intensive
MECO6942: Post-graduate Intensive at the University of Sydney.
Suitable: Professionals (early or mid-career)
Created by ACM founder and community manager Venessa Paech, this Unit offers high-quality training for students in how to identify the case for online community, then build and manage communities on social media technologies. Unit material covers community history and definition, strategy, design, content, measurement, governance, ethics and future trends (e.g. AI)
Online Community Management: Intensive
MECM90037: Post-graduate Intensive at the University of Melbourne | 6 week duration
Suitable: Professionals (early or mid-career)
Created by former community manager Jennifer Beckett, this Unit offers students high-quality, rigorous training to become effective online community managers, spanning theories, practices, responsibilities, and ethical considerations of managing online communities in participatory spaces, whether for brands or media organisations.
Global Training - Recommended by ACM
Feverbee: Community Management Academy
On Demand
Suitable: Professionals (any stage)
Join community managers from organisations such as Google, Wikipedia, Reddit, Facebook, and Greenpeace who have completed FeverBee's community certification programs.
This UK based consultancy offers handy on-demand courses, webinars and more about most aspects of professional online community management.
Educator: Rich Millington