Growing & supporting
online community practitioners
Resources
Guides, templates and more to help you navigate the world of community management.
Community Manager
Job Description
Use this free template to build an Online Community Manager Position Description for your organisation's needs.
Community Manager
Interview Questions
These questions will help assess the knowledge, skills and qualities of candidates for an online community manager role.
Online Moderation Guide
A general explainer guide for online moderation in Australian digital settings such as social media or online communities.
Hiring Third-Party Moderators
A due-diligence guide to help you hire reliable and legally compliant third-party providers for moderation services.
Measuring Online Community Health
Your guide to understanding and measuring health in an online community
Online Safety Act Compliance Guide
Your checklist for staying compliant with Australia’s Online Safety Act as a Community Manager, Moderator, Social Media Manager, or organisation hosting an online community.
Online Safety Act - Community Manager Briefing | 1 August 2021
This briefing was held on August 1 to provide an official update on the recently passed Online Safety Act for Australia 2021.
What does it mean in reality for community managers, online moderators and other digital front line workers engaging groups of people? How will it affect our communities and our organisations?