7 tips to advance your community career
As more organisations appreciate the value of strategic community building, career opportunities are opening up for community professionals. How can you access these and move forward in your community career?
Moderating microaggressions
ACM Pro member Danielle Schwerin, an experienced community manager and moderator, shares her thoughts on how we moderate the fine lines of discrimination and why it's our responsibility to step up.
5 steps to secure internal buy-in for a new online community
ACM Pro member and Community Manager for Higher Logic, Lisa Agic, walks you through how to get buy-in for a new online community.
The best podcasts for community managers
Podcasts are an engaging and convenient way to learn, get inspired and be entertained. Here are some of the best podcasts currently out there for people that work with online communities.
Dr Laurence Lock Lee: online workplace communities
Dr. Lock Lee discusses the shift he's seen since the onset of the pandemic around internal online communities, and the importance of community management to their success.
Tips for community managing virtual events
Here are some simple tips from the community management playbook to help you nurture optimal engagement before, during, and after your virtual gatherings.
Processing grief in your community
Grief presents in many communities, and it’s important to acknowledge and process it. Here are some techniques to help you.
Here's how Facebook can improve moderation
We polled our membership of online community professionals, social media managers and moderators about the top issues they encounter moderating or managing interactions on Facebook.
Online communities bring good karma: report
One of Australia's most successful community stories is Good Karma Networks - and they’ve proven online communities can make a positive difference.
How to manage misinformation in online communities
Online community managers can follow these steps to help meet the challenge of misinformation and disinformation.
How to shut down an online community gracefully
There are many reasons an online community needs to close. The following tips will help you shut down a community with smarts and sensitivity.
The dilemma of social media
Docudrama The Social Dilemma has important takeaways for online community managers.
Measuring community health
How do you know if your community is healthy? And what is that knowledge important?
Hiring a community manager? Don’t do this.
More organisations are looking to engage community managers - but it’s easy to get this important hire wrong. Here’s our advice on what not to do.
Meet the speakers: Evan Hamilton
Meet Evan Hamilton, Community Team Manager for internet icon Reddit.
Meet the speakers: Brent Patching
Meet Brent Patching, Online Community Programs manager for the Prostate Cancer Foundation of Australia.
Full Swarm Symposium 2019 line-up announced
We're excited to reveal the full program for the 2019 Swarm Symposium: platform governance for safer communities!
Meet the speakers: Larah Kennedy
Meet Larah Kennedy, senior community consultant at Quiip.
Meet the speakers: Rich Millington
Meet Rich Millington, online community master and founder of FeverBee.
Meet the speakers: Jason Hill
Meet Jason Hill: award-winning journalist and local community management legend.