The first ever regional report into hate speech regulation on Facebook has revealed that it is still a major problem, with inadequate mechanisms to address it at the platform level.

Should you hire an online community professional, or a subject matter expert in the topic of your community? We break down the key pros and cons of each approach.

As more organisations appreciate the value of strategic community building, career opportunities are opening up for community professionals. How can you access these and move forward in your community career?

ACM Pro member Danielle Schwerin, an experienced community manager and moderator, shares her thoughts on how we moderate the fine lines of discrimination and why it's our responsibility to step up.

ACM Pro member and Community Manager for Higher Logic, Lisa Agic, walks you through how to get buy-in for a new online community.

Podcasts are an engaging and convenient way to learn, get inspired and be entertained. Here are some of the best podcasts currently out there for people that work with online communities.

Dr. Lock Lee discusses the shift he's seen since the onset of the pandemic around internal online communities, and the importance of community management to their success.

New research shows the power of online communities and the importance of community management in driving their sustained success.

Australian Community Managers (ACM) have partnered with Gender Equity Victoria and the Media Entertainment and Arts Alliance to help confront online threats and abuse.

Here are some simple tips from the community management playbook to help you nurture optimal engagement before, during, and after your virtual gatherings.

The results of the 2020 annual ACM Career Survey are here - the only benchmarking research captured about online community management in APAC.

Grief presents in many communities, and it’s important to acknowledge and process it. Here are some techniques to help you.

We polled our membership of online community professionals, social media managers and moderators about the top issues they encounter moderating or managing interactions on Facebook.

One of Australia's most successful community stories is Good Karma Networks - and they’ve proven online communities can make a positive difference.

Online community managers can follow these steps to help meet the challenge of misinformation and disinformation.

There are many reasons an online community needs to close. The following tips will help you shut down a community with smarts and sensitivity.

Docudrama The Social Dilemma has important takeaways for online community managers.

ACM was proud to host a panel of global experts in community management this August at RightsCon - the leading summit for human rights in the digital age.

How do you know if your community is healthy? And what is that knowledge important?

More organisations are looking to engage community managers - but it’s easy to get this important hire wrong. Here’s our advice on what not to do.