As harmful content like hate speech, extremism, and disinformation proliferates, community managers are not only tasked with addressing these challenges but also with proving the effectiveness of their efforts. Dr. Andre Oboler, CEO of the Online Hate Prevention Institute, offers his expert tips to measure our moderation.

Online community architect and community health researcher Samantha "Venia" Logan shares her tips for moderating LGBTQIA+ safe spaces.

As moderation is increasingly recognised as critical digital labour requiring structural support, how can organisations rise to this challenge?

How we can get ordinary people to understand and care about moderation.

Gemma Jamison of Higher Logic shares tips and insights from the front line of moderating online communities of practice.

Despite a challenging 2022, community managers are reporting stable salaries, recovering budgets and a greater sense of optimism than recent years, according to results of the 2022 ACM State of Community Management Report.

How do you choose the right community platform - and how is the community tech landscape evolving?

What is emotional labour and what strategies can community professionals use to avoid burnout?

What is Community Operations - and why is it becoming so important for effective and thriving community programs?

Melissa O’Young of Canva shares her strategy for scaling communities across global markets and shares some lessons from her career as a community professional.

Bunnings Community Manager Jason Hill explains how to build a dynamic and accessible brand community.

NZ community legend Hawk shares her tips on how to make the most of any platform you’re working with (because we can’t always choose).

Paz Pisarksi of Startup Victoria shares her tips and insighs on building community in the startup space.

It can be rewarding to build thriving communities. But what happens when your community gets big? Evan Hamilton, Director of Community at Reddit, shares his tips for managing and protecting your communities as they grow.

Social Network Analysis (SNA) tips and techniques to help online community managers.

Data from the 2021 State of Community Management Report has been revealed. How do you measure up?

Australian media organisations Fairfax and News Corp have lost their High Court appeal against their liability for user comments on social media platforms by third parties.

Our Indian colleagues have launched their first ever State of Community Management Report.

Australia’s new Online Safety Act will mean new responsibilities for community professionals, and new requirements for anyone creating new social platforms or technologies.

We’re looking for amazing contributors for this year’s SWARM gathering - our 10th annual community conference!